We specialize in a variety of health and wellness products, including:

• Vitamins and Supplements
• Skincare
• Baby and Maternity Care
• Beauty and Hair Care
• Toiletries

Our store is dedicated to providing high-quality products that support the health and well-being of you and your family.

Many of our products, particularly in the skincare and beauty care categories, are organic, natural, or ethically sourced. We carefully select our suppliers to ensure that we offer products made with the finest ingredients. Product descriptions will indicate if an item is organic, natural, or sustainably sourced.

We understand that choosing the right product can be challenging. That’s why we offer detailed product descriptions, customer reviews, and a blog with expert advice on health, beauty, and wellness topics. Additionally, since our store is run by a registered pharmacist, you can trust that our product recommendations are based on professional expertise.

Yes, our vitamins and supplements are sourced from trusted manufacturers and are certified according to industry standards. Detailed information about certifications and quality standards is provided in the product descriptions.

Yes, we regularly offer discounts and promotions on a variety of products. You can find our current deals on the "Promotions" page of our website or by subscribing to our newsletter for exclusive offers.

We provide a wealth of resources on our website, including:

• Product Descriptions: Detailed information about ingredients, usage, and benefits.
• Blog Articles: Expert-written content on health, skincare, beauty care, and wellness.
• Customer Reviews: Feedback from other customers who have used our products.

These resources are designed to help you make informed decisions about your health and wellness.

We are committed to offering products that are cruelty-free. Many of our skincare and beauty care items are not tested on animals. Look for the "cruelty-free" label in the product description for more information.

Stay updated by:

• Subscribing to our newsletter: Get the latest news, health tips, and product launches delivered to your inbox.
• Following us on Instagram: Join our community on Instagram for daily inspiration, tips, and updates.
• Checking our blog: We regularly post articles on a variety of health, beauty, and wellness topics.

If you have any additional questions or need more information, please don't hesitate to contact our customer service team. Since our store is run by a registered pharmacist, you can rest assured that your inquiries will be handled with professional care and expertise. We’re here to help you on your health and wellness journey!

To create an account:

1. Click on the "Sign Up" or "Create Account" button at the top right corner of our website.
2. Enter your email address, choose a password, and provide any other required information.
3. Click "Create Account" to complete the process.

You will receive a confirmation email with a link to verify your account.

If you forgot your password:

1. Click on the "Forgot Password?" link on the login page.
2. Enter your email address and click "Submit".
3. Check your email for a password reset link.
4. Follow the instructions in the email to create a new password.

If you don’t receive the email within a few minutes, please check your spam or junk folder.

To update your account information:

1. Log in to your account.
2. Go to the "Account" or "Profile" section.
3. Update your details such as your name, email address, phone number, or shipping address.
4. Save the changes by clicking "Save" or "Update".

To view your order history:

1. Log in to your account.
2. Go to the "Orders" section.
3. Here, you can see a list of all your past orders, including their status and details.

To track your order:

1. Log in to your account.
2. Go to the "Orders" section.
3. Find the order you want to track and click on it to see the tracking information and status.

To change your email address or password:

1. Log in to your account.
2. Go to the "Account" or "Profile" section.
3. Update your email address or click "Change Password" to set a new password.
4. Save the changes.

Yes, you can request to delete your account. Please contact our customer service team via email at camillehnbshop@gmail.com to initiate the account deletion process. Note that deleting your account will remove all your order history and personal information.

To subscribe or unsubscribe from newsletters:

1. Log in to your account.
2. Go to the "Newsletter Preferences" or "Subscriptions" section.
3. Choose to subscribe or unsubscribe from our newsletters and save your preferences.

To add or remove a payment method:

1. Log in to your account.
2. Go to the "Payment Methods" section.
3. Add a new payment method by entering the required details or remove an existing payment method.

If you encounter any issues with your account:

1. Ensure you are entering the correct email address and password.
2. Check our help resources for common troubleshooting tips.
3. If the problem persists, contact our customer service team via email at camillehnbshop@gmail.com for further assistance.

You can reach our customer support team through one of the following methods:

• Live Chat: Available on our website during business hours. Click the chat icon at the bottom of the page to start a conversation.
• Contact Form: Fill out the contact form available on our website. We aim to respond within 24-48 hours.
• Email: Send us an email with your inquiry. We will reply as soon as possible.

When reaching out for support, please provide:

• Your order number (if applicable)
• A clear description of your issue or question
• Any relevant details or attachments (such as photos or screenshots)

This helps us assist you more effectively.

Our customer support team is available:

• Monday to Friday: 9:00 AM - 5:00 PM GMT
• Weekends and Bank Holidays: Closed

We will respond to inquiries received outside of these hours as soon as possible.

If you have not received a response within 48 hours:

• Check your spam or junk email folder.
• Ensure you used the correct contact method.
• Resend your inquiry if necessary.

To update or cancel an order:

1. Contact us as soon as possible using one of our support methods.
2. Provide your order number and specify the changes.

Please note that once an order is processed or dispatched, changes may not be possible.

To track your order:

1. Log in to your account and go to the "Orders" section.
2. View the tracking information provided for your order.

You can also request tracking updates via live chat, contact form, or email.

If your order arrives damaged or incorrect:

1. Contact us immediately using live chat, the contact form, or email.
2. Provide your order number and include photos or videos of the damage or incorrect items.

We will review the issue and arrange for a replacement or refund as needed.

To return or exchange an item:

1. Review our Refund Policy for details on eligibility and procedures.
2. Contact us using live chat, the contact form, or email with your order number and reason for the return or exchange.
3. Follow the instructions provided for returning the item(s).

Unfortunately, gift cards cannot be returned or refunded. If you encounter issues with a gift card, please reach out for assistance.

We welcome your feedback and suggestions. You can share your comments through live chat, the contact form, or email. Your input helps us improve our services.

If you have a question not covered in this FAQ:

1. Use live chat, the contact form, or email to reach out to us.
2. We will be happy to assist you and provide the information you need.